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Practice Ethos and complaint procedure

The continual successful and harmonious development of the practice, its staff and the services it provides to all stakeholders through the unremitting pursuit of excellence. To be a centre of excellence, working in partnership with our patients so that we offer services of the standard we expect our families to receive at the same time providing a happy and balanced working environment.


We hope you wont need to complain but if you feel you should then please write to the Practice Manager at the surgery Mrs Debbie Lawton in the first instance.

If you and the practice manager cannot resolve the matter you can contact Health watch which is an independent complaints advocacy service

Complaints Procedure (Click on complaint procedure for full details)

Contact details are

Health Watch Phone:- 0300 012 0122 or email or write to The Billigshurst Community Centre, Roman Way, Billingshurst, West Sussex. RH14 9QW 

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