We are under enormous pressure..Please follow government advice!!! The government are announcing changes EVERYDAY please watch the TV or listen to radio for latest advice as we cannot keep up with the daily changes ...please do not ring the surgery for something that could be dealt with by the pharmacy or for medication that can be purchased over the counter! Please help us to help those that really need us!
COVID 19 (CORONAVIRUS)
We are no longer booking appointments every contact with the surgery will be triaged over the phone.....Do not come to the surgery!
You will be asked a series of questions by reception If you refuse to answer we will not add you to the list for a phone call.
You can ring 111 or go on line NHS111. Please remember everything is changing so fast they may not have the latest advice
The advice is changing hourly
If you have any of the following
High temperature (feeling hot to touch on the chest or tummy)
Shortness of breath
Please isolate yourself for 7 days if you live alone and 14 days for families and patients over the age of 70 are required to self isolate for 3 months
Rated as GOOD by CQC OCTOBER 2018
Welcome to New Pond Row Surgery
(Please complete our registered patient survey under news "Patient Feedback")
It is our pleasure to offer good care in the heart of the community. We are committed to providing the best possible care with the resources available to us. We aim to be Safe, Effective, Responsive, Caring and well-led as directed by our governing framework and our regulators the Care Quality Commission and we have been rated as good by the Care Quality Commission CQC REPORT OCTOBER 2018
Our duty of care extends widely and we believe that every child and vulnerable adult has the right to be safe. We are committed to safeguarding all our patients and staff. If you have personal concerns or would like to share concerns about welfare of child or adult, we have a dedicated member of our team who, supported by our partner organisations, can work with you.
The Practice aims to: Offer skilled care to enable Patients to achieve their optimum state of health and well-being. Treat all Patients with respect at all times. Uphold the human and citizenship rights of all who receive treatment, work and visit here. Support individual choice and personal decision-making as the right of all Patients. Respect and encourage the right of independence of all Patients. Recognise the individual uniqueness of Patients, staff and visitors, and treat them with dignity and respect at all times. Respect individual requirement for privacy at all times and treat all information relating to individuals in a confidential manner.
New GDPR Regulations we are working hard to look at all our systems and to have completed all parts in an appropriate timescale in keeping with the law. We have appointed Trudy Slade | GP IG and Data Protection Officer (DPO) for GP practices within the Sussex and East Surrey Alliance as our Data Protection Officer a DPO is registered with the ICO, IAPP & NADPO the privacy notice can be viewed here click the link Data Privacy Notice Version2 updated 24/02/2020 Children's Privacy Notice Children's privacy notice
If you require urgent Medical Advice out of surgery hours
Please call the new NHS 111 service
Please call 999 if you feel it may be life threatening
We are proud to be apart of IPC's GP Access Hubs (formally MIAMI) the can offer GP appointments for patients who are unwell and not seen their own doctor for in the past (new illness) at the evenings and weekends which is in addition to our extended access hours. These Hubs are an invaluable resource and New Pond Row is proud to be one of them The Access Hubs can also offer Diabetic reviews, cervical smears, asthma reviews at the weekend. This is to support all the local practices and is hugely successful and provides valuable outside of normal working hours appointments. Please ask one of our receptionists if you think you fit the criteria. http://innovationsinprimarycare.com/gpah-clinic/
We are proud to be working in partnership with (NEW POND ROW IS NOT RESPONSIBLE FOR EXTERNAL INFORMATION/LINKS)
Time to Talk Self referral
Are you worried about an adult?
Call: 01243 642121
Worried about an abused child Contact West Sussex Central Access Point - 01403 229900
If you feel you need to complain please click on complaints process for further information Complaints Process
We are continuing to develop our surgery website as a way of presenting all our patients with an up to date resource for all information relating to our practice. We will keep it current with any news, developments & details that are relevant to the practice & our patients.
If you are worried about being examined New Pond Row Surgery will provide a trained chaperone New Pond Row Chaperone Policy
Have a look around our website and please do send us some feedback.
(Site updated 19/03/2020)