Patient Information

Sharing information can help improve understanding, locally and nationally, of the

most important health needs and the quality of the treatment and care provided by

local health services. It may also help researchers by supporting studies that identify

patterns in diseases, responses to different treatments and potential solutions.

See leaflet for details


‘Better Information means better care' leaflet


As you are aware, every household in England is receiving the leaflet ‘ Better Information means better care leaflet ’ during January.  The leaflet helps support GP practices in raising awareness amongst patients about how their information is used for purposes beyond their direct care, including for the programme



There are a number of public misconceptions about how data will be used.  These are mostly due to a confusion around the different types of data that will be released by the Health and Social Care Information Centre (HSCIC). To make it easier for the public to understand, we are referring to the different types as: red (personal confidential data), amber (pseudonymised) and green (aggregated or anonymised) data.  Each “colour" of data is protected by a different suite of privacy safeguards.  For an explanation, see  this blog  by the Chief Data Officer.  


For the avoidance of doubt:

  • Data will not be made available for the purposes of selling or administering any kind of  insurance

  • Data will not be shared or used for  marketing  purposes 

  • NHS England and the HSCIC will not  profit  from providing data to outside organisations


Privacy Impact Assessment

For patients who wish to understand more about how we protect their data, we have published a  privacy impact assessment  for the programme.  This document provides details about the privacy implications of the programme (both negative and positive) and explains how we are mitigating each risk. In addition, the HSCIC has published a  privacy impact assessment  for all the personal data it processes, which includes the data extracted for


New Pond Row PRIVACY STATEMENT Privacy Notice for Patients

Carer registration form Carer Registration

Confidentiality & Medical RecordsLocked blue folder

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.


We make every effort to give the best service possible to everyone who attends our practice.Customer service form

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or here Complaints Procedure

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

New Pond Row Chaperone Policy

New Pond Row Patient Leaflet

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website