We are improving access to appointments

From 01 October, GP and nurse appointments are now available during the evening and at the weekend for people across Coastal West Sussex.

This means that urgent appointments are available up to 8pm during the week, and during clinics on a Saturday and Sunday.

This aims to improve access to GP appointments and help local people to get the help and support they need.

The service is run by Innovations in Primary Care (IPC), a not-for-profit company owned by local GP practices.

The appointments will be available at local GP access hubs, run from GP surgeries, and they will be both routine and urgent appointments with a doctor, nurse or healthcare professional.

The teams will see new illnesses when you urgently need to see a health professional, and offer planned appointments such as family planning and smear tests that can be hard to arrange whilst at work or when you are caring for family or a loved one.

IPC has been running the GPAH clinics in Adur and Worthing for the last three years, which has offered a very similar service, offering help for ‘General Practice Access Hub"

These clinics have been successful and helped local people to access the help they need outside of normal opening times.

We hope that this roll out of the hubs across the whole of Coastal West Sussex will mean that all patients registered with a GP practice in our area can benefit.

You book into the GP access hubs via your normal GP practice, and you may be offered an appointment at one of the hubs at the weekend if you call NHS 111 for urgent health advice and support.

The hubs may be at your GP practice or they may be at a neighbouring GP practice locally in the community around you.

The teams will have access to your medical records with your consent, and any care they provide will be added to your notes so your GP practice can continue any ongoing care.

To check you eligible for an appointment click this link for more details

Patients can book into these appointments by calling your registered GP practice in the normal way, and they will be able to access the booking system and make sure you receive the help and support you need.

Chaperone Policy New Pond Row Chaperone Policy


Currently due to Covid we are running a full triage system assured if you need to be seen you will be!

Please remember that all the doctors are not available every day but if the doctor of your choice is not available you will be offered an appointment with one of the others. Doctor and nurse appointments are pre bookable up to 3 weeks in advance.

In an attempt to meet the demands and expectations of our patients we have over the last 4 years developed the concept of GP led triage for a significant proportion of the doctor consultations. The underlying idea of this is to  the allow improved access to your Doctor and greater flexibility for a mutually convenient appointment where this is required. When you feel you need the advice of a doctor there are now several options open to you: pre-bookable appointment, with the doctor of your choice, can be made up to 2 weeks in advance (and includes extended  week day hours and Saturday mornings)  by contacting the reception. If no suitable appointment is available you will be offered a pre-bookable appointment with another doctor. If you feel your need is more pressing than these appointments can provide, you will be invited to be added to the Triage List on the day you phone(Patients are added to the list between 08.00- 11.00hr). You will be asked to provide a brief reason for wanting to see the doctor as this assists the doctors  grading the urgency of your case, although we understand you may feel this is a private matter and you are under no obligation to give a reason, in which case simply tell the receptionist that it  is a 'personal matter'. Please make sure reception have an up-to-date contact number. The doctor will try to phone you back within 2 hours. The outcome of that telephone consultation  may allow resolution of your concern(about 30% of cases), identification of the need for a face-to-face consultation with the doctor either that day or at a later mutually agreed time(perhaps after further tests have been undertaken) or management of the problem by another member of the clinical our highly trained practice nurses.

Urgent cases presenting outside the 'Triage Window' are dealt with by the Duty Doctor on call.

Since introducing the above concept we have been able to increase the capacity of appointments by about 25%. As usual, our  patients have been very receptive to innovation in the practice, where they appreciate that is in attempt to provide a better service, with increasing numbers favouring the system on patient  surveys we have undertaken.

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