Welcome to New Pond Row Surgery

PLEASE DO NOT COME TO THE SURGERY UNLESS YOU ARE INVITED 

Please wear your own mask or face covering.

 New Pond Row have been rated as good by CQC  CQC REPORT OCTOBER 2018

Following the government announcement regarding flu vaccines for the over 50 years old. Please be assured we are working hard to make a plan for the most vulnerable patients. There is a significant short fall in the vaccine supply and we are awaiting further advice on how to obtain additional stock. We are planning a mass vaccination program at the surgery as soon as we have our first delivery of vaccines. Please keep an eye on the website for further information.

(Please complete our registered patient survey under news "Patient Feedback")

It is our pleasure to offer good care in the heart of the community. We are committed to providing the best possible care with the resources available to us. We aim to be Safe, Effective, Responsive, Caring and well-led as directed by our governing framework and our regulators the Care Quality Commission and we have been rated as good by the Care Quality Commission

Our duty of care extends widely and we believe that every child and vulnerable adult has the right to be safe. We are committed to safeguarding all our patients and staff.  If you have personal concerns or would like to share concerns about welfare of child or adult, we have a dedicated member of our team who, supported by our partner organisations, can work with you.

Formal statements required for us to remain compliant:-

We have appointed Trudy Slade | GP IG and Data Protection Officer (DPO) for GP practices within the Sussex and East Surrey Alliance as our Data Protection Officer a DPO is registered with the ICO, IAPP & NADPO  the privacy notice can be viewed here click the link Data Privacy Notice Version2 updated 24/02/2020  Children's Privacy Notice Children's privacy notice

IMAGES SENT TO THE PRACTICE: Please be aware we do not want to receive images of children under the age of 16 years of age. We recommend that online consultations, undertaken on behalf of children under the age of 16 or vulnerable adults, requiring visual diagnostics (image or video) of an intimate area (genitals, anus, breasts) are not undertaken.

PLEASE NOTE ANY IMAGES SENT TO THE PRACTICE WILL BE STORED IN YOUR CLINICAL RECORDS PERMANENTLY 

Please see information about wearing a mask HERE       https://www.keepsafe.org.uk/mask   WE WILL NOT ISSUE A LETTER FOR ANY REASON AS IT IS NOT NECESSARY OR refer

https://www.bma.org.uk/advice-and-support/covid-19/gp-practices/covid-19-toolkit-for-gps-and-gp-practices/reducing-covid-19-transmission-and-ppe 

If you require urgent Medical Advice out of surgery hours 

Please call the new NHS 111 service

Please call 999 if you feel it may be life threatening 

We are proud to be working in partnership with (NEW POND ROW IS NOT RESPONSIBLE FOR EXTERNAL INFORMATION/LINKS)

Time to Talk Self referral

Are you worried about an adult? 
Call: 01243 642121

Worried about an abused child Contact West Sussex Central Access Point - 01403 229900

Worried about HIV/STI click here for free test completely discreet https://www.sexualhealthwestsussex.nhs.uk/order-a-free-online-sti-self-test-kit-here/online-testing-information/

If you feel you need to complain please click on complaints process for further information Complaints Process

We are continuing to develop our surgery website as a way of presenting all our patients with an up to date resource for all information relating to our practice. We will keep it current with any news, developments & details that are relevant to the practice & our patients.

If you are worried about being examined New Pond Row Surgery will provide a trained chaperone New Pond Row Chaperone Policy

Have a look around our website and please do send us some feedback.