E Consult has been removed from our website due to patients abusing the system and using it inappropriately. We apologise to all the patients that have used the service appropriately as you have now lost a potentially brilliant tool.
Our staff are working hard in these difficult times, so remember to be #BeKind
PLEASE DO NOT RING THE SURGERY TO TRY AND BOOK YOUR COVID VACCINE
We are aware that some of our patients are starting to receive letters from the national vaccination booking system. The letters is labelled only from the NHS and invites you to book your vaccination appointment.
Please don’t worry, our service is not affected.
These letters are offering the opportunity to book an appointment at one of the larger vaccination centres, such as the Brighton Centre or a local pharmacy. You cannot book at our vaccination service through this system.
Our vaccination service at Lancing Parish Hall is working alongside these other services. You have a choice where you receive your vaccination – at our service, at a larger vaccination centre like the Brighton Centre or at a local pharmacy service.
Our team/our Federation will contact you directly to arrange an appointment at our vaccination service. Appointments for the larger vaccination centres and pharmacies are available through the national booking system set out in the letter – either online or by phone.
You can either follow the details in the letter to book at one of those services, or we will be contacting you in the next two weeks to arrange an appointment in our local service.
We thank you for your support.
Welcome to New Pond Row Surgery
PLEASE DO NOT COME TO THE SURGERY UNLESS YOU ARE INVITED
Please wear your own mask or face covering.
If you require urgent Medical Advice out of surgery hours
Please call NHS 111 service
Covid testing 119
Please call 999 if you feel it may be life threatening
It is our pleasure to offer good care in the heart of the community. We are committed to providing the best possible care with the resources available to us. We aim to be Safe, Effective, Responsive, Caring and well-led as directed by our governing framework and our regulators the Care Quality Commission and we have been rated as good by the Care Quality Commission
Our duty of care extends widely and we believe that every child and vulnerable adult has the right to be safe. We are committed to safeguarding all our patients and staff. If you have personal concerns or would like to share concerns about welfare of child or adult, we have a dedicated member of our team who, supported by our partner organisations, can work with you.
Formal statements required for us to remain compliant:-
New Pond Row has been rated as good by CQC CQC REPORT OCTOBER 2018
Our Website is changing constantly and we welcome your feed back
If you feel you need to complain or send a compliment please click on complaints process for further information Complaints procedure
We are continuing to develop our surgery website as a way of presenting all our patients with an up to date resource for all information relating to our practice. We will keep it current with any news, developments & details that are relevant to the practice & our patients.
IMAGES SENT TO THE PRACTICE: Please be aware we do not want to receive images of children under the age of 16 years of age. We recommend that online consultations, undertaken on behalf of children under the age of 16 or vulnerable adults, requiring visual diagnostics (image or video) of an intimate area (genitals, anus, breasts) are not undertaken.
PLEASE NOTE ANY IMAGES SENT TO THE PRACTICE WILL BE STORED IN YOUR CLINICAL RECORDS PERMANENTLY
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Link for patients who's first language is not English advice on coronavirus
(Site updated 07/05/2021)