Welcome to New Pond Row Surgery
We are often asked why we cant see more patients, New Pond Row have downloaded a link for your information as to why we are in crisis click this link for information https://vimeo.com/694529400
How do we feel about the crisis
Years of underfunding and neglect has left General Practice in crisis. Recruitment and retention of GPs has not kept up with growing demands, yet patient appointments are at an all-time high. Simply, there are not enough GPs to match patients’ needs - and this is the terrible result. To patients, we want to say that we are on your side and we feel your pain. To Government, we ask again for more support to rebuild general practice so that GPs can provide the quality of care our patients deserve.”
For minor illnesses or ailments, please speak to your local community pharmacist or visit the 111 website for information on self care or you may telephone 111.
If you have any persistent or worrying symptoms please speak to the receptionists.
We are working hard with the other local surgeries to deliver the programme as quickly as possible.
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If you require urgent Medical Advice out of surgery hours
Please call NHS 111 service
Please call 999 if you feel it may be life threatening
It is our pleasure to offer good care in the heart of the community. We are committed to providing the best possible care with the resources available to us. We aim to be Safe, Effective, Responsive, Caring and well-led as directed by our governing framework and our regulators the Care Quality Commission and we have been rated as good by the Care Quality Commission
Our duty of care extends widely and we believe that every child and vulnerable adult has the right to be safe. We are committed to safeguarding all our patients and staff. If you have personal concerns or would like to share concerns about welfare of child or adult, we have a dedicated member of our team who, supported by our partner organisations, can work with you.
Formal statements required for us to remain compliant:-
New Pond Row has been rated as good by CQC CQC Report
Our Website is changing constantly and we welcome your feed back
If you feel you need to complain or send a compliment please click on complaints process for further information Complaints procedure
We are continuing to develop our surgery website as a way of presenting all our patients with an up to date resource for all information relating to our practice. We will keep it current with any news, developments & details that are relevant to the practice & our patients.
IMAGES SENT TO THE PRACTICE: Please be aware we do not want to receive images of children under the age of 16 years of age. We recommend that online consultations, undertaken on behalf of children under the age of 16 or vulnerable adults, requiring visual diagnostics (image or video) of an intimate area (genitals, anus, breasts) are not undertaken.
PLEASE NOTE ANY IMAGES SENT TO THE PRACTICE WILL BE STORED IN YOUR CLINICAL RECORDS PERMANENTLY
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Link for patients who's first language is not English advice on coronavirus
(Site updated 10/08/2022)